Event Protection Policy

This Event Protection Policy (also referred to as “getFound Events Buyer Protection” and/or “getFound Events Guarantee”), outlines the policies and procedures by which getFound Events vendors and clients must abide.  This Event Protection Policy is incorporated into the getFound Events Terms of Use, located at https://getfoundevents.com/user-agreement, and all capitalized terms used but not defined herein shall have the meanings given to them in such Terms of Use.

We strongly encourage clients to work with vendors before opening a claim relating to the booking of entertainment or event services.

Vendor Cancellation

In the instance of a vendor cancellation, the vendor must notify getFound Events of the cancellation no less than 14 days prior to the event date. For any event booked within 14 days of the event date, the vendor must notify getFound Events of the cancellation within 24 hours of the booking.

If the vendor notifies getFound Events of the cancellation within the required time frame, getFound Events will refund the booking fee, and the client will not be permitted to post a review.

Should the vendor fail to notify getFound Events of the cancellation within the required timeframe, the vendor will forfeit the booking fee, and the client will be permitted to post a review. Further, getFound Events reserves the right to issue a “no-show” on the vendor’s account leading to possible suspension or termination of the vendor’s getFound Events membership.

getFound Events will use commercially reasonable efforts to help find a suitable replacement vendor for the client’s event. If the replacement vendor is hired by the client, the canceling vendor will still forfeit the booking fee, and the replacement vendor’s booking fee will be waived.

Any client deposit ($2,000 maximum) and/or balance payments ($5,000 maximum) processed through the getFound Events payment system will be refunded to the client by getFound. The vendor will then be invoiced by getFound Events for the return of these funds.

Any client deposit and/or balance payments made to the vendor outside of the getFound Events payment system must be returned to the client in full directly by the vendor. Failure to do so may lead to possible suspension or termination of the vendor’s getFound Events account.

Client Cancellation

In the instance of a client cancellation, we ask that the client notify getFound Events as far in advance of the event date as possible.

The client will forfeit any non-refundable payments made prior to the cancellation date. Any refundable payments made by the client through the getFound Events payment system with respect to the cancelled event will be returned to the client by getFound Events provided that the client notifies getFound Events of the cancellation prior to the refundable date.

The return of any client deposit and/or balance payments made to the vendor outside the getFound Events payment system must be negotiated directly with the vendor.

The client will not be permitted to post a review.

Updated: June 6, 2019